Software & Fintech, M&A

Bryan, Garnier & Co acts as Financial Advisor to EasyVista on its contemplated acquisition of a controlling stake in OTRS

EasyVista is a leading IT solutions platform, offering a complete suite of service management, remote support, IT monitoring and self-healing technologies.

With the takeover of OTRS, EasyVista would be able to accelerate its expansion momentum across the European market and to gain a foothold in Germany whose ITSM market is estimated to be worth $720 million in 2023 and is expected to grow at a rate of around 12% per year to reach $1.553 billion in 2030. 

Leading provider of IT service management solutions listed on the Frankfurt Stock Exchange, OTRS generated revenues of €12.3 million in 2023 in 56 countries, 55% of which were in Germany. OTRS supports more than 850 clients worldwide, including groups such as Airbus and Porsche, and has also developed a range of services tailored to SMEs and SMBs. 

These specific services, together with OTRS’ IT security offering, would enable EasyVista to expand the range of services of its platform worldwide, including in the United States, where the company generates a third of its total sales. 

Since Eurazeo became a majority shareholder, EasyVista has tripled its sales and considerably strengthened its IT services technology platform, which now includes a complete suite of service management, remote support, IT monitoring and self-healing technologies. 

This transformation was made possible by the recruitment of a top-level international management team and the completion of several strategic acquisitions, including US ITSM company Goverlan (2021), French monitoring IT company Coservit (2021) and user experience supervision firm Itexis (2022).

Bryan, Garnier & Co acts as Financial Advisor to EasyVista on its contemplated acquisition of a controlling stake in OTRS.

Bryan, Garnier & Co has advised EasyVista and its shareholders over the past 12 years in several areas: equity research on the stock; providing liquidity to shareholders and the company through the structuring of successive placements of convertible PIPEs; the acquisition of Knowesia in 2017; its acquisition and subsequent delisting led by Eurazeo in 2020; and the recent acquisitions of Goverlan and ServiceNav and OTRS.

This transaction demonstrates Bryan, Garnier & Co’s unparalleled capacity and commitment to support growth companies at each stage of their development, leveraging a platform that combines equity research, sales and trading, capital raising, ECM and M&A activities in Europe and in the US.

This latest transaction further highlights Bryan, Garnier & Co’s unmatched expertise and track record in the European mid-market software space. Other notable transactions include the sale of FuturMaster to Sagard NewGen, the sale of EDL to Dentressangle Capital, the investment of Francisco Partners in Orisha, the sale of Diapason to PSG Equity, the sale of Sinari to Bridgepoint Development Capital, the investment of Keensight in e-Attestation, the sale of Nomadia to Hg Capital and Carlyle’s investment in Groupe Lacour.

"We are delighted with this latest step in EasyVista's development, which now makes us a leading international player in the IT solutions market. In addition to the geographic expansion enabled by the OTRS transaction, this operation will allow us to develop numerous synergies at international level, between our respective customer bases and technology platforms.”

— Patrice Barbedette, CEO of EasyVista

EasyVista is a leading IT solutions platform, offering a complete suite of service management, remote support, IT monitoring and self-healing technologies. It enables companies to adopt a proactive, predictive and customer-centric approach to their IT services, support and operations. EasyVista is committed to exceeding customer expectations by ensuring smooth and highly satisfying IT experiences.  

Today, EasyVista supports over 3,000 businesses worldwide, accelerating digital transformation, improving productivity, reducing operating costs, and increasing employee and customer satisfaction across industries including financial services, healthcare, education, and manufacturing.

OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS. It offers companies industry-independent software solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solution STORM ensures efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.