Context
Founded in 2006 in France, Dimelo is a leading SaaS digital customer engagement platform with a 40%+ growth profile.
The company’s AI-based smart routing engine enables agents to efficiently manage customer interactions across digital channels via a single interface. Its digital footprint, one of the most extensive in the industry, includes mobile and in-app messaging, social media, live chat, email, and community forums.
Dimelo is deployed by leading global organizations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail.
With this acquisition, RingCentral, a Nasdaq-listed leading provider of global enterprise cloud communication and collaboration solutions, integrates a product that enables companies to improve customer interactions by delivering world-class experiences across multiple digital channels.
About Dimelo
Dimelo is a leading cloud-based digital customer engagement platform. The Dimelo platform centralizes management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France.
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. The headquarters of RingCentral are in Belmont, California, USA and has offices around the world.
Deal Team
Should you want to know more about this transaction, you can contact one of the team members above
Bryan, Garnier & Co acts as Sole Financial Advisor to SaaS digital customer platform vendor Dimelo on its sale to Nasdaq-listed RingCentral
Bryan, Garnier & Co acted as Sole Financial Advisor to the shareholders of Dimelo in their search for an acquirer.
A dual track process was organized involving funds as well as large international strategic buyers.
This marks another landmark transaction for Bryan, Garnier & Co’s recent software deals including Five Arrows’ equity investment in CBA Informatique, the acquisition of Maincare Solutions by Montagu or the sale of Prima Solutions to Carlyle and the subsequent bolt-on acquisition of Icod.
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